Responsible Gambling Policy

1. Our commitment

Edgewise is a statistical research and analytics service for Australian users aged 18+. We are not a wagering service provider under the Interactive Gambling Act 2001 (Cth), do not accept wagers, and do not offer inducements to bet. We take active steps to minimise gambling-related harm in line with the National Consumer Protection Framework (NCPF) for online wagering.

2. Harm-minimisation measures we apply

• Age verification gate on first visit. Users under 18 anywhere in Australia are blocked from the service.
• NCPF mandatory taglines displayed in our footer and inline tools, rotated daily.
• Direct links to BetStop (the Australian Government's National Self-Exclusion Register) and to Gambling Help Online on every page.
• No inducements. We do not offer sign-up bonuses, refer-a-friend bet credits, "risk-free" bets, or any inducement that depends on placing a wager.
• No bet placement. Edgewise is read-only research. We do not provide a path to place a bet from our interface, and we do not partner commercially with wagering operators in a way that drives bet volume.
• No personalised tipping. Outputs are probability estimates, not personalised advice. We display calibration data and historical accuracy so users can see when the model is wrong.
• Clear "research only" language on every analytics page.
• Easy cancellation. Subscriptions can be cancelled at any time directly from the billing portal — no retention calls, no cooling-off friction.

3. Self-exclusion & account closure

If you want to stop using Edgewise for reasons related to gambling harm, you can:

• Register on the national BetStop register — this excludes you from all licensed Australian interactive wagering operators.
• Email support@edge-wise.org with the subject "Close my account — responsible gambling". We will close your account, cancel any active subscription on a pro-rata basis, and block re-registration with that email for a minimum of 12 months.
• Request a cooling-off period of 7, 30 or 90 days at any time via the same email address.

Self-exclusion requests are actioned within 1 business day and we do not require a reason.

4. Recognising harm

Common warning signs include:

• Spending more time or money on gambling than you intended.
• Chasing losses or borrowing money to bet.
• Hiding gambling from family, friends or partners.
• Feeling anxious, irritable or low when not gambling.
• Gambling interfering with work, sleep, or relationships.

If any of these apply, please reach out — help is free, confidential and available 24/7 anywhere in Australia.

5. Support services by state & territory

All numbers are free and confidential. The national number works from any Australian state or territory.

• National: Gambling Help Online — 1800 858 858 · gamblinghelponline.org.au
• National self-exclusion: BetStop — betstop.gov.au
• ACT: Gambling Help ACT — 1800 858 858
• NSW: GambleAware NSW — 1800 858 858 · gambleaware.nsw.gov.au
• NT: Amity Community Services — 1800 858 858
• QLD: Gambling Help Queensland — 1800 858 858
• SA: Gambling Help SA — 1800 858 858
• TAS: Gambling Help Tasmania — 1800 858 858
• VIC: Gambler's Help Victoria — 1800 858 858 · responsiblegambling.vic.gov.au
• WA: Gambling Help WA — 1800 858 858
• Lifeline (mental health crisis): 13 11 14
• Beyond Blue: 1300 22 4636

6. Staff training & review

All Edgewise staff are briefed on this policy and on how to action self-exclusion and account-closure requests. This policy is reviewed at least every 12 months and whenever there is a material change to Australian gambling regulation or the NCPF.

7. Complaints

If you believe we have not met the commitments in this policy, please raise a complaint via our Complaints & Dispute Resolution page.